Customer Service Representative Job Opportunity in Lagos at Iknorbert Communications Limited
Iknorbert Communications Limited is recruiting a Customer Service Representative to join its customer experience team in Lagos State.
The successful candidate will be responsible for handling customer enquiries, resolving complaints, providing order and delivery updates, and ensuring a smooth customer experience across different communication channels.
Applicants with previous customer service experience, particularly in a call centre environment, are encouraged to apply. Candidates residing in Surulere, Yaba, Oyingbo, Mushin, Orile, Iganmu, Idumota, Mile 2 and nearby areas are particularly encouraged to apply due to their proximity to the workplace.
Opportunity Snapshot
- Organization: Iknorbert Communications Limited
- Job Title: Customer Service Representative
- Location: Lagos State, Nigeria
- Employment Type: Not Specified
- Work Arrangement: Not Specified
- Salary: Not Specified
- Eligibility: Candidates with relevant qualifications and previous customer service experience
- Preferred Qualification: B.Sc., B.Ed., HND, OND or NCE
- Application Deadline: Not Specified
- Application Method: Email application
What the Customer Service Representative Job Is About
The Customer Service Representative will serve as the primary point of contact for customers, handling enquiries, resolving complaints and providing assistance throughout the customer journey.
The successful candidate will communicate with customers through phone calls, emails and live chat. The role also involves coordinating with logistics, warehouse and sales operations teams to resolve order-related issues, provide accurate updates and ensure timely customer support.
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The candidate will also maintain customer interaction records, identify recurring complaints and contribute to improvements in customer service operations.
Key Responsibilities of the Customer Service Representative at IKnorbert Communications Limited
Customer Enquiries and Support
- Handle customer enquiries about order status, delivery timelines and product availability through phone calls, emails and live chat.
- Provide customers with accurate information about their orders.
- Update customers on order tracking information.
- Communicate delivery delays proactively before customers need to follow up.
Order and Delivery Coordination
- Coordinate with Logistics and Warehouse Department Managers to resolve supply and delivery delays.
- Work with relevant internal teams to address order-related issues.
- Follow up on outstanding customer concerns to ensure timely resolutions.
Complaint Management
- Handle product complaints and customer concerns.
- Liaise with the Sales Operations Team, relevant Team Leads or Central Warehouse Managers to provide accurate resolutions.
- Identify recurring customer complaint patterns and report findings to the Sales Operations Team for process improvement.
- Handle customer escalations in collaboration with other departments.
Customer Service Performance
- Maintain an average live-chat response time of under two minutes during business hours.
- Keep detailed records of customer interactions and transactions.
- Collaborate with other team members to meet or exceed customer service targets.
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Who Can Apply for the Customer Service Representative Role at IKnorbert Communications Limited?
The opportunity is open to candidates with relevant educational qualifications and previous customer service experience.
Applicants should have a background in Mass Communication, Business Administration or other Social Sciences, or a related qualification accepted by the employer.
Previous experience in a customer service role is required, while experience in a call centre environment is preferred.
Qualifications and Skills for the Customer Service Representative Role at IKnorbert Communications Limited
Interested candidates should possess the following qualifications and skills:
Educational Qualifications
Applicants must possess any of the following qualifications:
- B.Sc. in Mass Communication, Business Administration or other Social Sciences.
- B.Ed.
- HND.
- OND.
- NCE.
Work Experience
- Previous customer service experience is required.
- Experience working in a call centre environment is preferred.
Communication Skills
- Excellent written and verbal communication skills.
- Ability to communicate effectively with customers and internal teams.
Problem-Solving Skills
- Strong problem-solving abilities.
- Ability to think creatively and identify solutions to customer complaints.
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Organizational Skills
- Excellent organisational and time-management skills.
- Ability to maintain accurate records of customer interactions and transactions.
Computer Skills
- Strong computer skills.
- Proficiency in using customer service software.
Teamwork and Independence
- Ability to work independently.
- Ability to collaborate effectively with other team members.
Salary and Benefits of the Customer Service Representative Position at IKnorbert Communications Limited
The job advertisement does not specify the salary or additional employment benefits for this position.
Application Requirements for the Customer Service Representative Role at IKnorbert Communications Limited
Interested candidates are required to prepare and submit the following:
- A detailed Curriculum Vitae (CV).
- A cover letter.
Applicants should use “Customer Service Representative” as the subject of their application email.
How to Apply for the Customer Service Representative Vacancy at IKnorbert Communications Limited
Interested and qualified candidates should send their detailed Curriculum Vitae (CV) and cover letter to the recruitment email address below:
Email Address: careers@iknorbert.com
Email Subject: Customer Service Representative
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Application Deadline
The application closing date has not been specified by Iknorbert Communications Limited.
Interested candidates are encouraged to submit their applications without waiting for a closing date announcement.
Application Tips
Prepare a Detailed CV
Highlight your previous customer service experience, educational qualifications and relevant professional skills.
Highlight Call Centre Experience
If you have worked in a call centre, clearly state your responsibilities and experience handling customer enquiries and complaints.
Demonstrate Communication Skills
Highlight your ability to communicate effectively with customers through phone calls, emails and live chat.
Showcase Problem-Solving Experience
Include relevant examples of how you have handled customer complaints, resolved issues or coordinated with other departments.
Use the Correct Email Subject
Ensure that your application email uses “Customer Service Representative” as its subject.
Important Things to Know Before Applying
- The job location is Lagos State.
- Previous customer service experience is required.
- Call centre experience is preferred.
- Applicants must possess one of the stated educational qualifications.
- The role involves handling customer enquiries through phone, email and live chat.
- The successful candidate must maintain an average live-chat response time of under two minutes during business hours.
- Candidates living in Surulere, Yaba, Oyingbo, Mushin, Orile, Iganmu, Idumota, Mile 2 and nearby areas are encouraged to apply due to proximity to the workplace.
- The salary and application deadline have not been specified.
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Who Should Apply?
This opportunity is suitable for graduates and other qualified candidates with previous customer service experience who are interested in working in a customer experience role.
Candidates with call centre experience, strong communication skills, problem-solving abilities and proficiency in customer service software are particularly suited to the position.
Applicants residing in areas close to the workplace, including Surulere, Yaba, Oyingbo, Mushin, Orile, Iganmu, Idumota and Mile 2, are encouraged to apply.
Frequently Asked Questions
What is the position available at Iknorbert Communications Limited?
Iknorbert Communications Limited is recruiting a Customer Service Representative.
Where is the Customer Service Representative job located?
The position is located in Lagos State, Nigeria.
What are the educational requirements for the job?
Applicants must possess a B.Sc., B.Ed., HND, OND or NCE in Mass Communication, Business Administration or other Social Sciences.
Is previous work experience required?
Yes. Previous customer service experience is required. Experience in a call centre environment is preferred.
What are the responsibilities of a Customer Service Representative at Iknorbert Communications Limited?
The responsibilities include handling customer enquiries, resolving complaints, providing order and delivery updates, coordinating with internal departments, maintaining customer records and monitoring customer service performance.
How much does Iknorbert Communications Limited pay Customer Service Representatives?
The job advertisement does not specify the salary for this position.
What documents are required to apply?
Applicants are required to submit a detailed Curriculum Vitae (CV) and a cover letter.
How can I apply for the Iknorbert Communications Limited Customer Service Representative job?
Interested candidates should send their CV and cover letter to careers@iknorbert.com, using Customer Service Representative as the email subject.
What is the application deadline?
The application deadline has not been specified.
Which locations are preferred for applicants?
Candidates living in Surulere, Yaba, Oyingbo, Mushin, Orile, Iganmu, Idumota, Mile 2 and nearby areas are encouraged to apply because of their proximity to the workplace.
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Conclusion
Iknorbert Communications Limited is offering a Customer Service Representative opportunity in Lagos State for candidates with relevant educational qualifications and previous customer service experience.
The role involves handling customer enquiries, resolving complaints, coordinating order and delivery issues, and maintaining effective customer support across different communication channels.
Interested and qualified candidates should submit their detailed CV and cover letter to careers@iknorbert.com, using Customer Service Representative as the email subject. The application deadline has not been specified.