Customer Finance Representative Job Opportunities Across Nigeria at Ignite Energy Access

Customer Finance Representative Job Opportunities Across Nigeria at Ignite Energy Access

Ignite Energy Access is inviting applications from qualified candidates for 14 Customer Finance Representative positions across several states in Nigeria.

The Customer Finance Representative will be responsible for following up with customers who have outstanding payments, encouraging timely repayments, resolving overdue accounts and improving the company’s collection performance.

The role involves conducting customer visits, negotiating payment arrangements, monitoring repayment commitments, recovering overdue payments and submitting regular collection reports.

Opportunity Snapshot

• Organization: Ignite Energy Access
• Job Title: Customer Finance Representative
• Number of Openings: 14
• Employment Type: Contract
• Location: Multiple locations across Nigeria
• Eligible States: Benue, Taraba, Plateau, Niger, Cross River, Ebonyi, Edo, Ekiti, Enugu, Kaduna, Kebbi, Kwara, Ogun and Ondo
• Minimum Qualification: National Diploma (OND) or Higher National Diploma (HND)
• Experience: Experience in collections, sales, customer service, microfinance, fintech or PAYGo is an advantage.
• Salary: Not Specified
• Application Deadline: November 26, 2026
• Application Method: Email application
• Required Application Document: Curriculum Vitae (CV

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What the Customer Finance Representative Job Is About

The Customer Finance Representative (CFR) is responsible for managing customer repayment follow-ups and recovering outstanding payments from customers.

The successful candidates will engage customers through home visits and other field activities, identify reasons for delayed payments, agree on realistic repayment arrangements and ensure that customers fulfil their payment commitments.

They will also monitor overdue accounts, maintain accurate collection records, submit daily reports and work with sales agents, team leaders and other relevant staff to achieve collection targets.

The position requires candidates who can communicate professionally with customers, negotiate repayment arrangements and work in assigned communities to improve payment recovery.

Who Can Apply for the Customer Finance Representative Role at Ignite Energy Access?

This opportunity is open to candidates who meet the following requirements:

• Possess a minimum of National Diploma (OND) or Higher National Diploma (HND).
• Have good communication and negotiation skills.
• Can conduct field visits and travel within assigned locations.
• Have basic knowledge of smartphones and data-entry applications.
• Can communicate in English. Knowledge of Hausa is an advantage.

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• Are disciplined, honest, target-driven and results-oriented.
• Have previous experience in collections, sales, customer service, microfinance, fintech or PAYGo. Such experience is an advantage.

Qualifications and Experience for the Customer Finance Representative Roles at Ignite Energy Access

Educational Qualification

Applicants must possess at least one of the following qualifications:

• National Diploma (OND).
• Higher National Diploma (HND).

Relevant Work Experience

Previous experience in any of the following areas is an advantage:

• Debt collection and payment recovery.
• Sales and customer service.
• Microfinance.
• Financial technology (Fintech).
• Pay-As-You-Go (PAYGo) services.

Also Apply: Remote Customer Success Specialist Job Opportunity at Terminal Africa Incorporated

Additional Technical Experience Listed in the Vacancy

The vacancy also lists the following technical experience:

• Basic technical training in electrical or electronics engineering, renewable energy or a related field, including vocational training.
• Hands-on experience with electrical components, wiring and troubleshooting, including informal experience or internships.
• Familiarity with solar energy systems, particularly solar home systems (SHS), including batteries, charge controllers and solar panels.
• Experience using basic tools such as multimeters, screwdrivers, soldering irons and other diagnostic equipment.
• Ability to work in a workshop environment and follow standard operating procedures.
• Customer service or technical support experience, particularly in handling customer devices and complaints.
• Ability to follow repair procedures and safety protocols in a workshop or technical environment.

Knowledge and Skills

Candidates should possess the following skills and abilities:

• Good communication and negotiation skills.
• Ability to engage customers and follow up on outstanding payments.
• Ability to work in the field and travel within assigned locations.
• Basic knowledge of smartphones and data-entry applications.
• Ability to communicate in English.
• Knowledge of Hausa is an advantage.
• Honesty, discipline and a strong sense of responsibility.
• Ability to work towards collection targets and achieve results.

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Key Responsibilities of the Customer Finance Representative at Ignite Energy Access

Customer Follow-Up

• Contact customers with outstanding payments through home visits.
• Identify reasons for delayed payments and agree on realistic repayment arrangements.
• Maintain professional and respectful relationships with customers.

Payment Collection and Recovery

• Drive daily and weekly collections from assigned customers.
• Follow up with customers who have promised to make payments.
• Track payment commitments and ensure they are converted into actual payments.
• Prioritise high-value overdue accounts and customers with significant outstanding balances.

Collection Reporting

• Submit daily collection and field activity reports.
• Maintain accurate records of customers contacted and visited.
• Report the amount collected and the number of accounts resolved.
• Record customer payment promises and outstanding commitments.
• Ensure all customer information and account resolutions are properly documented.

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Account Resolution

• Identify customers whose accounts can be successfully resolved and prioritise them.
• Escalate difficult or high-risk accounts to the Zonal Team Lead when necessary.
• Work towards resolving PAR 30+, PAR 60+, cancelled and other assigned accounts.

Field Activities

• Conduct regular field visits to locate and engage customers.
• Visit customers within assigned communities and locations.
• Work with local agents and community contacts to improve customer reach and payment collection.

Agent and Team Collaboration

• Work with Sales Agents, other Customer Finance Representatives, Team Leads and the Zonal Team Lead to achieve collection targets.
• Share useful customer information that can support account resolution.
• Participate in collection drives and promotional campaigns.

Customer Service

• Communicate with customers professionally and respectfully.
• Explain outstanding balances and payment expectations clearly.
• Handle customer concerns and complaints appropriately.
• Escalate unresolved customer issues when necessary.

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Key Performance Indicators (KPIs) for the Customer Finance Representative Positions at Ignite Energy Access

The performance of successful candidates will be assessed using the following indicators:

• Daily and monthly collection amounts.
• Number of accounts resolved.
• Promise-to-pay conversion rate.
• Reduction in Portfolio at Risk (PAR).
• Number of successful customer contacts.
• Effectiveness of field visits.
• Recovery of overdue accounts.
• Accuracy and timeliness of collection reports.
• Compliance with company collection policies.

Application Requirements for the Customer Finance Representative Roles at Ignite Energy Access

Interested applicants should prepare the following:

• An updated Curriculum Vitae (CV).
• The required educational qualification (OND or HND).
• Relevant work experience and skills that demonstrate suitability for the position.

Applicants must send their CVs to the company’s recruitment email address and use the required email subject format.

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Application Email: career-ng@igniteaccess.com

How to Apply for the Customer Finance Representative Job Opportunities Across Nigeria at Ignite Energy Access

Interested and qualified candidates should follow these steps to apply for the Customer Finance Representative position:

1. Prepare an updated CV highlighting your educational qualifications, relevant experience and skills.
2. Open your email application.
3. Address your application to career-ng@igniteaccess.com.
4. Use the job title, preferred location and Local Government Area (LGA) as the email subject.
5. Attach your CV and send the email.

Email Subject Format: Customer Finance Representative – Location – Local Government Area.

Application Email: career-ng@igniteaccess.com

Application Deadline

The application closing date for the Ignite Energy Access Customer Finance Representative recruitment is November 26, 2026.

Interested candidates should submit their applications before the deadline.

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Application Tips

Prepare a Relevant CV

Highlight your educational qualifications, previous employment and experience relevant to customer finance, collections, sales, microfinance, fintech or customer service.

Demonstrate Your Communication Skills

Include experience that shows your ability to communicate with customers, negotiate payment arrangements and handle complaints professionally.

Highlight Field Experience

If you have experience conducting field visits, engaging customers in communities or recovering outstanding payments, include it in your CV.

Include Relevant Technical Skills

If you have electrical, electronics or renewable energy training, include relevant details of your training and practical experience in your CV.

Use the Correct Email Subject

Ensure your email subject contains the job title, location and Local Government Area as instructed by the employer.

Submit Before the Deadline

Send your CV to career-ng@igniteaccess.com before November 26, 2026.

Also Apply: Sales and Marketing Executive and Customer Service Officer Job Opportunities in Kano State at GoodHealth HMO Services

Important Things to Know Before Applying

• Ignite Energy Access is recruiting 14 Customer Finance Representatives.
• The employment arrangement is contract.
• Applicants must possess at least an OND or HND.
• Previous experience in collections, sales, customer service, microfinance, fintech or PAYGo is an advantage.
• The position involves customer follow-ups, payment recovery and regular field visits.
• Candidates must be able to travel within their assigned locations.
• Knowledge of Hausa is an advantage.
• The company expects successful candidates to meet collection targets and submit accurate reports.
• Applicants must send their CVs by email.
• The email subject must contain the job title, location and Local Government Area.
• The application deadline is November 26, 2026.
• The vacancy does not specify the salary or additional employment benefits.

Frequently Asked Questions

How many Customer Finance Representatives is Ignite Energy Access recruiting?

Ignite Energy Access is recruiting 14 Customer Finance Representatives.

What is the minimum qualification for the Ignite Energy Access Customer Finance Representative job?

Applicants must possess at least a National Diploma (OND) or Higher National Diploma (HND).

Also Apply: Sales and Marketing Executive and Customer Service Officer Job Opportunities in Kano State at GoodHealth HMO Services

What is the employment type?

The position is offered on a contract basis.

Which states are eligible for the Customer Finance Representative recruitment?

The listed states are Benue, Taraba, Plateau, Niger, Cross River, Ebonyi, Edo, Ekiti, Enugu, Kaduna, Kebbi, Kwara, Ogun and Ondo.

Where are the specific job locations in Benue State?

The listed locations in Benue State are Agatu, Gboko and Otupko.

Where are the specific job locations in Taraba State?

The listed locations in Taraba State are Krumi, Lamido and Bali.

Where are the specific job locations in Plateau State?

The listed locations in Plateau State are Shandam and Jos.

Where are the specific job locations in Niger State?

The listed locations in Niger State are Agaie, Katcha and Bida.

Is previous work experience required?

Previous experience in collections, sales, customer service, microfinance, fintech or PAYGo is an advantage.

Is knowledge of Hausa required?

Knowledge of Hausa is an advantage but is not stated as a mandatory requirement.

How much does Ignite Energy Access pay Customer Finance Representatives?

The available recruitment information does not specify the salary.

What is the application deadline?

The application deadline is November 26, 2026.

How can I apply for the Ignite Energy Access Customer Finance Representative job?

Interested applicants should send their CVs to career-ng@igniteaccess.com using the job title, location and Local Government Area as the email subject.