Apply Now and Join Customer Service Representative at LifeBank

Apply for the position of Customer Service Representative at LifeBank!

LifeBank is a platform that makes blood available when and where it is needed in Nigeria to save lives. We mobilize blood donations, take inventory of all blood available in the country, and deliver blood in the right condition to the point of need.

Customer Service Representative:

• Job Type: Full Time
• Required Qualification: BSC/HND/BA
• Category: Customer Care
• Location: Lagos | Nigeria

Job Details:

• The customer service agent is the first line of contact for LifeBank customers.
• The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

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Responsibilities

• Oversee call center operations to maintain efficiency and effectiveness.
• Complete bi-weekly vendor reconciliations within 24 hours.
• Regularly review and enforce compliance with the unit’s SOPs.
• Prepare weekly schedules for CSAs.
• Conduct QA reviews on all calls received during the week.
• Ensure the accuracy of order details on Lite.
• Reconcile daily cash sales for Lagos and other cities.
• Define and track KPIs for team members.
• Prompt escalation of any issues to the Operations Lead.
• Perform other assigned duties.

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Job Requirement:

• Qualifications: B.Sc or HND in Marketing, Mass communication or any related discipline
• 2 – 3 years experience in a similar role with at least one year of leadership experience
• Excellent communication and analytical skills
• A can do personality and willingness to serve.

How to Apply

Interested and qualified candidates should send their CV to: team@lifebank.ng using the Job Title as the subject of the email.

Application Deadline: Not Specified