Apply Now: Customer Support Officer at Bumpa

Customer Support Officer at Bumpa

In today’s fast-paced world, commerce is rapidly transitioning to digital platforms. The way we buy, sell, and exchange value is evolving at an unprecedented rate. Buyers are seeking more convenient ways to shop, pay for products and services, and engage with businesses.

Meanwhile, sellers aim for greater control over how they manage their operations, interact with customers, and collect valuable data. This digital shift creates a dynamic landscape where businesses must adapt quickly to remain competitive.

Customer Support Agent – Outbound

Job Specifications:

• Type: Full Time
• Qualifications: BA/BSc/HND
• Location: Lagos, Nigeria
• Category: Customer Care Jobs

Job Description:

Are you proactive, tech-savvy, and results-driven? We’re seeking a Customer Support Agent – Outbound to join our team. This role focuses on engaging high-potential sign-ups, converting them to premium users, and ensuring seamless onboarding on the Bumpa platform.

You will play a vital role in helping merchants unlock the full value of Bumpa’s tools while building lasting relationships.

Key Responsibilities:

• Proactively reach out to new high-potential sign-ups via phone and email, driving conversions to premium plans.
• Conduct product demonstrations and training sessions to showcase Bumpa’s features and benefits.
• Build trust and rapport with merchants using empathetic communication and a customer-first approach.
• Assist merchants in account setup, configuration, and achieving their first value milestones.
• Collaborate with the support team to resolve technical issues encountered during onboarding.
• Monitor merchant progress, ensuring optimal platform utilization.
• Evaluate onboarding trends and provide weekly, monthly, and quarterly reports.
• Work cross-functionally with support and account management teams to enhance onboarding strategies.

Qualifications and Requirements:

• Bachelor’s degree in Business, Marketing, Communication, or related fields.
• Entry-level experience (0-2 years).
• Excellent interpersonal and communication skills.
• Metrics-driven mindset with a proven ability to exceed performance goals.
• Familiarity with tools like Freshdesk, CRM software, Slack, and Google Suite (a plus).

Benefits:

• Competitive salary.
• Paid annual leave.
• Comprehensive medical benefits.
• A collaborative and supportive internal culture.
• Opportunities for growth within the organization.

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Customer Support Specialist

Job Specifications:

• Type: Full Time
• Qualifications: BA/BSc/HND – MBA/MSc/MA
• Location: Lagos, Nigeria
• Category: Customer Care Jobs

Job Description:

Join Bumpa’s vibrant customer support team, where dedication to customers drives everything we do. Known for our exceptional culture—marked by fun, friendliness, and professionalism—we’re looking for a Customer Support Specialist to provide unparalleled support across various channels, including phone, email, and live chat. This role involves helping customers subscribe, adopt, and fully embrace our app.

Key Responsibilities:

• Deliver multichannel customer support across phone, email, and live chat.
• Address customer inquiries and concerns swiftly and professionally.
• Resolve issues to ensure complete customer satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Maintain precise records of customer interactions and resolutions.
• Conduct webinars, product demonstrations, and email campaigns to nurture merchant relationships.
• Prepare weekly support trend reports and proactively address customer feedback.
• Manage escalations and provide best-practice solutions to merchants.

Qualifications and Requirements:

• Bachelor’s degree in any related field.
• 2-3 years of experience in customer support or similar roles.
• Strong technical knowledge and organizational skills.
• Excellent communication skills, both verbal and written.
• Familiarity with tools like Freshdesk, CRM software, Slack, and Google Suite.

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Benefits:

• Competitive salary.
• Paid annual leave.
• Extended medical benefits.
• A collaborative and fun work environment.
• Growth opportunities within the organization.

Relationship Manager, Corporate Banking – Energy

Job Specifications:

• Type: Full Time
• Qualifications: BA/BSc/HND – MBA/MSc/MA
• Location: Lagos, Nigeria
• Category: Media

Job Description:

Commerce is transforming into a fully digital experience, and Bumpa is at the forefront of this revolution. As a Relationship Manager in Corporate Banking – Energy, you will play a crucial role in enabling businesses to navigate the digital landscape effectively. This role demands creativity, strategic thinking, and a deep understanding of digital commerce.

Key Responsibilities:

• Build and nurture relationships with key stakeholders in the energy sector.
• Provide tailored solutions to meet client needs.
• Monitor industry trends and adapt strategies accordingly.
• Collaborate with internal teams to ensure seamless client experiences.
• Drive revenue growth through strategic partnerships.

Qualifications and Requirements:

• Bachelor’s degree in a related field.
• Experience in corporate banking, preferably in the energy sector.
• Strong analytical and communication skills.
• Ability to thrive in a fast-paced environment.

Benefits:

• Competitive salary.
• Comprehensive medical coverage.
• Paid leave.
• Professional development opportunities.

Junior Graphic Designer

Job Specifications:

• Type: Full Time
• Qualifications: BA/BSc/HND
• Location: Lagos, Nigeria
• Category: Media

Job Description:

Bumpa is redefining digital commerce in Africa, and we’re looking for a creative and motivated Junior Graphic Designer to join our team. In this role, you will contribute to creating compelling designs that align with our brand and business goals.

Key Responsibilities:

• Create designs that adhere to brand guidelines and maintain a consistent look across channels.
• Collaborate with marketing and product teams to produce high-quality visuals.
• Incorporate feedback to refine designs.
• Develop creative concepts during brainstorming sessions.

Qualifications and Requirements:

• 1-2 years of experience in graphic design.
• Proficiency in Adobe Photoshop, Illustrator, and Figma.
• Strong understanding of typography, layout, and design principles.
• Ability to meet deadlines and work collaboratively.

Benefits:

• Competitive salary.
• Paid annual leave.
• Collaborative work environment.
• Growth opportunities.

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Quality Assurance Engineer

Job Specifications:

• Type: Full Time
• Qualifications: BA/BSc/HND – MBA/MSc/MA
• Location: Lagos, Nigeria
• Category: ICT Jobs

Job Description:

Join the Bumpa Engineering Team as a Quality Assurance Engineer and contribute to creating seamless digital commerce experiences for small businesses across Africa. This role involves crafting and executing meticulous test plans to enhance user experiences.

Key Responsibilities:

• Develop and execute test plans based on user stories.
• Implement and oversee test automation frameworks.
• Investigate and resolve test failures.
• Evaluate product code to ensure alignment with requirements.
• Document test plans and results meticulously.

Qualifications and Requirements:

• At least 3 years of experience in automated testing (Java, Selenium/Appium, Cucumber).
• Proficiency in API testing tools like Postman.
• Strong analytical and troubleshooting skills.
• Familiarity with agile development processes.

Benefits:

• Competitive salary.
• Paid leave.
• Comprehensive medical benefits.
• Supportive team culture.

The Federal Government NHF Recruitment initiative offers exciting opportunities to shape the future of digital commerce and customer engagement.

Whether you’re starting your career or looking to advance it, these roles provide the platform to make a significant impact. Join us and be part of a team that is transforming the digital landscape in Africa.