Link to Apply for Customer Service Officer at Pack’N’Pay

About The Company Pack’N’Pay

Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers.

Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers.

Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her ecommerce website on March 1st 2021.

• Location: Rivers
• Job Type: Full-time
• Deadline: March 20, 2025

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Job Description – Customer Service Officer at Pack’N’Pay

As a customer service officer, your duties include:

• Answering questions about the company’s products or services via phone, email, and in person.
• Direct customers to online resources.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Responding to customers’ reviews.
• Demonstrate empathy and patience when dealing with customers, especially in sensitive situations.
• Update customer records in the system
• Create and maintain reports about customer interactions
• Develop a rapport with customers.
• Concluding sales for online customers.
• Checking product availability.
• Setting up accounts for new customers
• Booking of Orders
• Processing of orders.

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Requirements and Skills for the Customer Service Officer at Pack’N’Pay

• Bachelor’s Degree in Mass Communication, Linguistics or Business Administration
• 0 – 1 year relevant work experience
• Excellent communication and interpersonal skills
• Must be a corper serving in Port Harcourt
• Young, smart and vibrant.

Use the Email below to Apply 

Interested and qualified candidates should forward their CV and Cover Letter to: packnpayhr@gmail.com using the job title as the subject of the mail.