Remote Product Manager at M-KOPA (Retention)
Location: Remote
Job Type: Full-time
About M-KOPA
At M-KOPA, we are on a mission to make life better for millions of underbanked customers across Africa by providing access to life-enhancing products and services.
From our humble beginnings as a pioneer in pay-as-you-go (PayGo) solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms globally. Our platform empowers individuals and families to achieve progress, improve their quality of life, and build a more secure future.
Our innovation-driven culture sets us apart. We’re proud of our diverse and inclusive team, where collaboration and creativity thrive. Psychological safety is a cornerstone of our work environment, ensuring everyone feels valued and heard.
We embrace a discovery-first approach, tackling challenges with curiosity and leveraging data to make informed decisions. If you’re passionate about making a meaningful impact while working in a supportive and dynamic environment, M-KOPA could be the perfect place for you.
Role Overview: Remote Product Manager (Retention)
We are seeking a highly motivated and skilled Product Manager to join our team and play a pivotal role in advancing M-KOPA’s mission. This position focuses on enhancing customer retention by driving improvements in critical engineering systems, internal tools, and business processes.
It’s an opportunity to make a tangible impact on both customer satisfaction and business growth by collaborating with talented teams across multiple countries.
As a Remote Product Manager, you will have significant ownership over your domain, enabling you to influence strategic decisions and deliver results. If you’re technically inclined, love working with data, and enjoy solving complex problems, you’ll thrive in this role.
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Key Responsibilities
As a Remote Product Manager at M-KOPA, you’ll be tasked with:
Strategic Leadership:
- Defining the strategic direction for critical engineering systems and business processes.
- Setting clear priorities and building a roadmap to achieve impactful outcomes.
- Collaborating with stakeholders to align goals and expectations.
Continuous Improvement:
- Partnering with engineers to drive enhancements in system capabilities.
- Identifying inefficiencies and implementing solutions to improve operational effectiveness.
- Monitoring system performance and iterating based on feedback and results.
Data-Driven Problem Solving:
- Working with data scientists and analysts to understand user behavior and needs.
- Analyzing data to pinpoint opportunities for improvement and innovation.
- Employing data-driven methodologies to validate hypotheses and measure impact.
Customer-Centric Approach:
- Engaging with customers and customer care teams to identify pain points.
- Translating customer feedback into actionable insights and solutions.
- Ensuring that system and process changes enhance the overall customer experience.
Cross-Functional Collaboration:
- Leading cross-functional teams, including engineers, designers, and commercial stakeholders.
- Facilitating effective communication and collaboration across distributed teams.
- Managing dependencies and ensuring timely delivery of projects.
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Why Join M-KOPA?
Working at M-KOPA means being part of something bigger than yourself. Here are some reasons why you might want to join us:
1. Mission-Driven Impact:
At M-KOPA, your work will directly contribute to improving the lives of millions of people across Africa. By enhancing access to affordable products and services, you’ll help empower communities and drive social progress.
2. Innovative Environment:
We value creativity and innovation. Our discovery-first approach encourages experimentation and learning, allowing you to push boundaries and develop cutting-edge solutions.
3. Growth Opportunities:
With a fast-growing company like M-KOPA, there’s plenty of room for personal and professional growth. You’ll have the chance to take on new challenges, broaden your skillset, and advance your career.
4. Global Collaboration:
You’ll work with talented professionals from diverse backgrounds and geographies. This exposure to different perspectives will enrich your experience and broaden your horizons.
5. Remote Flexibility:
This role is fully remote, offering you the flexibility to work from anywhere within the UTC -1 to UTC +3 time zones. Occasional travel to our different markets will also provide opportunities to engage with teams and customers on the ground.
Qualifications and Skills
To excel in this role, your application should demonstrate the following:
Required Skills:
- Experience: A minimum of 3 years in product management, ideally in a technical or analytical capacity.
- Technical Proficiency: Strong technical and/or analytical skills, with the ability to conduct complex data analyses independently.
- Problem-Solving Abilities: Proven track record of solving technical and analytical problems effectively.
- Collaboration: Experience working with distributed teams across multiple countries, showcasing strong interpersonal and communication skills.
- Data-Driven Decision-Making: Expertise in leveraging data to inform strategies and decisions.
- Agile Methodologies: Familiarity with agile principles and cross-functional team leadership.
Preferred Skills:
- Data Science Knowledge: Experience with data science models is a plus.
- Customer-Centric Mindset: A strong understanding of customer needs and a commitment to delivering exceptional experiences.
A Day in the Life of a Remote Product Manager at M-KOPA
Imagine starting your day by reviewing system performance data from our engineering team. You notice an opportunity to improve a specific process based on user feedback, so you schedule a brainstorming session with your cross-functional team to discuss potential solutions.
Later, you meet with the data science team to explore a new predictive model that could enhance customer retention.
In the afternoon, you analyze customer care reports to identify recurring pain points. You follow up with the engineering team to prioritize fixes for the most critical issues.
Before wrapping up, you review the roadmap with key stakeholders, ensuring alignment and readiness for the next sprint. Throughout the day, you stay connected with your distributed team, fostering collaboration and maintaining momentum.
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How to Apply
If you’re ready to join a company that combines innovation with impact, we’d love to hear from you! Submit your application along with a cover letter detailing why you’re a great fit for the Remote Product Manager role at M-KOPA.
Showcase your technical and analytical skills, your experience working with cross-functional teams, and your passion for driving customer and business impact.
Final Thoughts
At M-KOPA, we’re not just building a company—we’re creating a movement. Our vision of financial inclusion and empowerment drives everything we do, and we’re looking for individuals who share that passion.
As a Remote Product Manager, you’ll play a critical role in helping us achieve our goals while growing both personally and professionally. Join us, and let’s make a difference together!
Apply here
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