Hybrid Customer Service Associate Job Opportunity in Lagos at Trax Apparel Global Limited
Trax Apparel Global Limited is recruiting a qualified candidate for the position of Customer Service Associate at its Agungi/Jakande location in Lagos State.
The successful candidate will manage customer interactions across online platforms, wholesale partners (stockists) and physical showroom operations. The role involves responding to customer inquiries, processing orders, following up on payments, coordinating deliveries, managing stockist relationships and ensuring customers receive their orders on time.
Applicants should possess an OND, NCE, HND or BSc in any field, with 1–2 years of experience in customer service, online sales, retail or sales representation.
Opportunity Snapshot
- Organization: Trax Apparel Global Limited
- Job Title: Customer Service Associate
- Location: Agungi/Jakande, Lagos State
- Employment Type: Full-time
- Work Arrangement: Hybrid
- Department: Sales / Customer Service
- Reports To: Operations Manager / Managing Director
- Working Hours: 9:00 AM – 5:00 PM
- Salary: ₦250,000 per month, based on experience
- Additional Benefits: Commission and incentives on online and stockist sales, where applicable
- Qualification: OND, NCE, HND or BSc in any field
- Experience: 1–2 years
- Eligible Applicants: Candidates based in Lagos, preferably around the Agungi/Jakande axis
- Application Deadline: November 28, 2026
- Application Method: Email application
Also Apply: Customer Service Representative Job Opportunity in Lagos at Pruvia Integrated Limited
What the Customer Service Associate Job Is About
The Customer Service Associate will manage customer relationships and orders across three main channels: online customers, stockists and walk-in customers.
The successful candidate will serve as the link between customers and the production team, ensuring that customer inquiries, orders, payments, production updates and deliveries are properly managed.
The role requires a responsive and organised individual who can handle customer inquiries, convert potential customers into confirmed buyers, maintain accurate order records and coordinate with the production team to ensure orders are completed and delivered on time.
The candidate will also manage relationships with wholesale partners, monitor stock levels and ensure that customer complaints are resolved promptly.
Fashion and retail experience will be an added advantage.
Who Can Apply for the Customer Service Associate Role at Trax Apparel Global Limited?
This opportunity is open to candidates who meet the following requirements:
- Possess an OND, NCE, HND or BSc in any field.
- Have 1–2 years of experience in customer service, online sales, retail or sales representation.
- Have good communication and customer relationship management skills.
- Can manage customer inquiries and orders through WhatsApp, Instagram and telephone calls.
- Have good knowledge of WhatsApp Business, Instagram, Google Sheets and Microsoft Excel.
- Are fluent in English and can communicate effectively in Pidgin English.
- Are based in Lagos State, preferably around the Agungi/Jakande axis.
- Can manage multiple customer orders and follow up on pending transactions.
- Are organised, proactive and able to handle difficult customers professionally.
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Experience in Marketing, Business Administration, Mass Communication or Fashion is an added advantage.
Qualifications and Experience for the Customer Service Associate Position at Trax Apparel Global Limited
Educational Qualifications
Applicants must possess any of the following qualifications:
- Ordinary National Diploma (OND).
- National Certificate in Education (NCE).
- Higher National Diploma (HND).
- Bachelor of Science (BSc) or equivalent degree.
A qualification in Marketing, Business Administration, Mass Communication or Fashion will be an added advantage.
Work Experience
Candidates should have 1–2 years of experience in any of the following areas:
- Customer service.
- Online sales.
- Retail operations.
- Sales representation.
Experience handling Instagram and WhatsApp sales or managing stockists and resellers will be a significant advantage.
Also Apply: Customer Service Representative Job Opportunity in Lagos at The Cobblercare Limited
Language Requirements
Applicants should:
- Be fluent in English.
- Have good Pidgin English communication skills.
- Have knowledge of Yoruba, which will be an added advantage.
Technical Skills
Candidates should have good knowledge of:
- WhatsApp Business.
- Instagram.
- Google Sheets.
- Microsoft Excel.
Personal and Professional Skills
The company is looking for candidates with the following qualities:
- Fast response and follow-up skills.
- Excellent communication and persuasion skills.
- Patience and emotional intelligence when handling difficult customers.
- Strong organisational skills and attention to detail.
- Ability to follow up with the production team on pending orders.
- Professional appearance and good manners.
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Key Responsibilities of the Customer Service Associate at Trax Apparel Global Limited
Online Customer Service
The successful candidate will manage customers who contact Trax Apparel through WhatsApp, Instagram and telephone calls.
Responsibilities include:
- Respond to direct messages, comments, WhatsApp messages and telephone calls promptly.
- Answer customer questions about clothing styles, sizes, fabrics, prices and delivery timelines.
- Share product catalogues, pictures, videos and price lists professionally.
- Convert customer inquiries into confirmed orders.
- Follow up with prospective customers who have indicated interest but have not completed their orders.
- Send payment details, confirm payments and issue receipts.
- Arrange dispatch and delivery of customer orders.
- Provide customers with delivery and tracking updates.
- Follow up with customers after delivery to obtain feedback, reviews and encourage repeat purchases.
Stockist and Wholesale Customer Management
The candidate will manage relationships with Trax Apparel’s stockists, resellers and boutique partners.
Responsibilities include:
- Manage relationships with existing stockists, resellers and boutiques.
- Receive bulk and wholesale orders.
- Confirm wholesale prices, minimum order quantities (MOQ) and payment terms.
- Share new collections, lookbooks and price lists with stockists before other customers.
- Monitor stockist inventory and inform partners when they need to restock.
- Follow up with the production team to ensure stockist orders are prioritised and completed on time.
- Coordinate dispatch and waybill arrangements for stockists in different locations.
- Maintain records of stockist orders, payments, outstanding balances and returns.
- Resolve stockist complaints involving shortages or damaged products and escalate issues when necessary.
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Walk-In and Physical Customer Service
The candidate will attend to customers who visit the company’s physical showroom.
Responsibilities include:
- Welcome walk-in customers and attend to them professionally.
- Help customers select clothing styles, fabrics and sizes.
- Take customer measurements and record order details accurately.
- Explain production timelines, prices and product collection procedures.
- Ensure the showroom is clean and properly arranged.
- Maintain product displays and ensure samples are available for customers.
Order Management and Follow-Up
The successful candidate will ensure that all customer orders are properly recorded, monitored and delivered.
Responsibilities include:
- Record all orders in the company’s Order Log.
- Maintain order details, including customer names, items ordered, sizes, amounts paid, outstanding balances and delivery dates.
- Follow up daily with the production and tailoring teams on pending orders.
- Inform customers and stockists about production or delivery delays before they have to request updates.
- Ensure completed orders are checked and properly packaged.
- Coordinate timely delivery or collection of customer orders.
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Reporting and Record Keeping
The candidate will maintain accurate customer, sales and order records.
Responsibilities include:
- Submit daily reports to the supervisor.
- Report new customer inquiries and confirmed orders.
- Track pending orders and payments received.
- Record customer complaints and their resolution status.
- Maintain customer and stockist databases, including names, telephone numbers, locations and order histories.
- Track best-selling clothing styles.
- Report customer feedback and product preferences to management.
Salary and Benefits of the Customer Service Associate Role at Trax Apparel Global Limited
The position offers a monthly salary of ₦250,000, depending on the candidate’s experience.
Sales Commission and Incentives
The company may offer commissions and incentives based on online and stockist sales, where applicable.
Career Growth
Successful candidates will have the opportunity to develop their customer service and sales experience while working with a growing fashion brand.
Application Requirements for the Customer Service Associate Role at Trax Apparel Global Limited
Interested candidates should prepare the following:
- An updated Curriculum Vitae (CV).
- Evidence of relevant educational qualifications.
- Details of previous customer service, online sales, retail or sales experience.
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The source specifically requests applicants to submit their CV by email. It does not list additional mandatory application documents.
How to Apply for the Hybrid Customer Service Associate Vacancy at Trax Apparel Global Limited
Interested and qualified candidates should send their updated CV to the recruitment email address below.
Application Email: people@traxapparel.fashion
Email Subject: Customer Service Associate
Applicants should use Customer Service Associate as the subject of their email when submitting their applications.
Application Deadline
The application closing date is November 28, 2026.
Interested candidates should submit their applications before the deadline.
Application Tips
Highlight Your Customer Service Experience
Include your previous experience handling customer inquiries, complaints, orders and after-sales support.
Demonstrate Your Online Sales Skills
If you have experience selling products through WhatsApp Business, Instagram or other online channels, highlight this in your CV.
Include Your Retail or Fashion Experience
Experience working in fashion retail, clothing sales, boutiques or customer-facing positions can strengthen your application.
Also Apply: Customer Service Representative Job Opportunity in Lagos at Palace Workers Solutions
Highlight Your Communication Skills
Demonstrate your ability to communicate professionally in English and Pidgin English.
Show Your Technical Skills
Mention your knowledge of WhatsApp Business, Instagram, Google Sheets and Microsoft Excel.
Demonstrate Your Organisational Skills
Highlight experience managing customer databases, sales records, payment records and order tracking.
Important Things to Know Before Applying
- The position is full-time with a hybrid work arrangement.
- The job location is Agungi/Jakande, Lagos State.
- Applicants based around the Agungi/Jakande axis are preferred.
- Working hours are 9:00 AM to 5:00 PM.
- The position is under the Sales / Customer Service Department.
- The successful candidate will report to the Operations Manager or Managing Director.
- Applicants should have 1–2 years of relevant work experience.
- An OND, NCE, HND or BSc in any field is accepted.
- Fashion, retail, online sales and stockist management experience are advantageous.
- The monthly salary is ₦250,000, depending on experience.
- Sales commissions and incentives may be available where applicable.
- Applicants must submit their CV by email.
- The application deadline is November 28, 2026.
Frequently Asked Questions
What is the job title at Trax Apparel Global Limited?
The available position is Customer Service Associate.
Where is the Customer Service Associate job located?
The position is located around Agungi/Jakande in Lagos State, Nigeria.
Is the Trax Apparel Customer Service Associate job remote?
No. The position is advertised as full-time with a hybrid work arrangement.
What are the working hours?
The working hours are 9:00 AM to 5:00 PM.
What qualifications are required?
Applicants must possess an OND, NCE, HND or BSc in any field. Qualifications in Marketing, Business Administration, Mass Communication or Fashion are an added advantage.
How many years of experience are required?
Applicants should have 1–2 years of experience in customer service, online sales, retail or sales representation.
Is fashion experience required?
Fashion or retail experience is an advantage but is not stated as a mandatory requirement.
How much does Trax Apparel pay Customer Service Associates?
The position offers a monthly salary of ₦250,000, depending on experience.
Does the job offer additional incentives?
Yes. The company indicates that commissions and incentives on online and stockist sales may be available, where applicable.
Can applicants outside Lagos apply?
The company requires applicants to be based in Lagos State and gives preference to candidates around the Agungi/Jakande axis.
What is the application deadline?
The application deadline is November 28, 2026.
How can I apply for the Trax Apparel Customer Service Associate job?
Interested candidates should send their CV to people@traxapparel.fashion using Customer Service Associate as the email subject.
Who Should Apply?
This opportunity is suitable for candidates with experience in customer service, online sales, retail operations or sales representation who can manage customer relationships across digital platforms and physical locations.
It is particularly suitable for applicants who have experience handling WhatsApp and Instagram sales, managing customer orders, coordinating deliveries and maintaining relationships with stockists or wholesale partners.
Candidates who are organised, responsive, professional and familiar with fashion or retail operations should consider applying.