Customer Service Officer Job Opportunity in Lagos at De Christie’s Ruby Spa
De Christie’s Ruby Spa is a beauty, wellness and relaxation destination that provides services designed to help clients look good, feel refreshed and receive professional care. The company aims to provide a welcoming and relaxing environment where clients feel valued, comfortable and confident.
De Christie’s Ruby Spa is recruiting a Customer Service Officer for its branch in Ikeja, Lagos State. The successful candidate will handle customer inquiries, manage appointments, provide information about spa services, resolve complaints and maintain positive relationships with clients.
Opportunity Snapshot
- Job Title: Customer Service Officer
- Company: De Christie’s Ruby Spa
- Location: Ikeja, Lagos State, Nigeria
- Employment Type: Full-time
- Work Arrangement: On-site
- Salary: ₦80,000 – ₦120,000 per month
- Application Deadline: November 30, 2026
- Application Method: Email application
- Required Documents: Updated CV and a brief cover letter
What the Customer Service Officer Job Is About
The Customer Service Officer will serve as a primary point of contact for clients at De Christie’s Ruby Spa in Ikeja, Lagos State.
The successful candidate will manage customer inquiries, bookings, appointments, cancellations and rescheduling. Other duties include providing information about spa treatments and prices, handling complaints, processing bookings and payments, maintaining customer records and coordinating with spa therapists to ensure smooth service delivery.
The role also involves following up with clients, promoting available services and maintaining customer satisfaction and confidentiality.
Eligibility: Who Can Apply for the Customer Service Officer Role at De Christie’s Ruby Spa?
The vacancy is intended for candidates who can provide professional customer service and manage client interactions effectively.
Applicants should demonstrate the following qualities:
- Friendly and professional conduct.
- Strong communication and interpersonal skills.
- A customer-focused attitude.
- Good organizational skills.
- Ability to manage appointments and customer inquiries.
- Ability to handle complaints and customer feedback professionally.
- Ability to maintain accurate customer records.
- Ability to build positive relationships with clients.
- Commitment to customer confidentiality.
- Willingness to work full-time at the spa in Ikeja, Lagos State.
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Qualifications and Skills for the Customer Service Officer Position at De Christie’s Ruby Spa
Communication Skills
The candidate should be able to communicate clearly and professionally with customers through phone calls, WhatsApp, social media, email and in-person interactions.
Customer Service Skills
The candidate should be able to welcome clients, respond to inquiries, address concerns and maintain positive customer relationships.
Organizational Skills
The candidate should be able to manage bookings, appointments, cancellations, rescheduling and customer records accurately.
Complaint Resolution
The candidate should be able to handle customer complaints professionally and refer unresolved issues to management.
Administrative Skills
The candidate should be able to maintain booking schedules, update customer information, process bookings and payments, and prepare customer service reports.
Teamwork
The candidate should be able to coordinate with spa therapists and other staff members to ensure appointments run smoothly and waiting times are minimized.
Key Responsibilities of the Customer Service Officer at De Christie’s Ruby Spa
The Customer Service Officer will be responsible for the following duties:
- Welcome clients warmly and professionally.
- Respond to customer inquiries through phone calls, WhatsApp, social media, email and in-person interactions.
- Manage customer bookings, appointments, walk-ins, cancellations and rescheduling.
- Provide accurate information about spa treatments, services, packages, prices, promotions and operating hours.
- Help customers select suitable services based on their inquiries and preferences, referring treatment-related questions to qualified spa professionals when necessary.
- Handle customer complaints, concerns and feedback professionally.
- Escalate unresolved customer issues to management.
- Follow up with clients after appointments to obtain feedback and encourage repeat bookings.
- Maintain accurate customer records, booking schedules, inquiries and service histories.
- Promote available spa services, packages, gift vouchers and products where appropriate.
- Maintain positive customer relationships and provide personalized service.
- Process bookings and payments accurately in accordance with company procedures.
- Coordinate with therapists and other staff members to ensure smooth appointments and minimize waiting times.
- Maintain a clean, welcoming and organized reception area.
- Protect customer confidentiality and handle personal information responsibly.
- Prepare customer service reports and communicate recurring complaints, customer feedback and opportunities for service improvement to management.
- Follow company policies, service standards and professional conduct requirements.
Salary and Benefits of the Customer Service Officer Role at De Christie’s Ruby Spa
Salary
The Customer Service Officer position offers a monthly salary of ₦80,000 – ₦120,000.
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Application Requirements for the Customer Service Officer Position at De Christie’s Ruby Spa
Interested candidates should prepare the following documents:
- Updated CV: Include relevant customer service experience, skills and contact information.
- Brief cover letter: Highlight your customer service experience, communication skills and suitability for the position.
Applicants should use “Customer Service Officer” as the subject of their application email.
How to Apply for the Customer Service Officer Vacancy at De Christie’s Ruby Spa
Interested and qualified candidates should follow these steps:
- Prepare an updated CV highlighting relevant experience and skills.
- Write a brief cover letter explaining your customer service experience, communication skills and suitability for the position.
- Send both documents to dechristiesrubyconsult@gmail.com.
- Use Customer Service Officer as the subject of the email.
- Submit your application before the closing date of November 30, 2026.
Application Email: dechristiesrubyconsult@gmail.com
Email Subject: Customer Service Officer
Application Deadline
The application deadline for the Customer Service Officer position at De Christie’s Ruby Spa is November 30, 2026.
Interested candidates should submit their applications before this date.
Application Tips
Update Your CV
Highlight relevant customer service, reception, administrative or client-facing experience you have.
Demonstrate Communication Skills
Include examples of your ability to communicate professionally, respond to inquiries and maintain positive customer relationships.
Highlight Organizational Skills
Show your ability to manage appointments, maintain records and handle multiple customer requests.
Explain Your Suitability
Use your cover letter to explain how your skills and experience match the responsibilities of the Customer Service Officer role.
Follow the Application Instructions
Attach both your updated CV and cover letter, and use Customer Service Officer as the email subject.
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Important Things to Know Before Applying
- The position is full-time and based at De Christie’s Ruby Spa in Ikeja, Lagos State.
- The successful candidate must be willing to work on-site.
- The monthly salary is ₦80,000 – ₦120,000.
- Applicants must submit an updated CV and a brief cover letter.
- Applications should be sent to dechristiesrubyconsult@gmail.com.
- The email subject must be Customer Service Officer.
- The application deadline is November 30, 2026.
Frequently Asked Questions
What is the job title?
The job title is Customer Service Officer at De Christie’s Ruby Spa.
Where is the job located?
The position is based at the company’s branch in Ikeja, Lagos State, Nigeria.
Is the Customer Service Officer position remote?
No. The position is full-time and on-site at the spa in Ikeja, Lagos State.
How much is the salary?
The position offers a monthly salary of ₦80,000 to ₦120,000.
What are the responsibilities of the Customer Service Officer?
The responsibilities include managing customer inquiries and appointments, providing information about spa services, resolving complaints, maintaining customer records, processing bookings and payments, following up with clients and coordinating with spa staff.
Also Apply: Remote Client Relations Officer Job Opportunity at Kacheck Cargo Logistics Limited
What qualifications are required?
The vacancy emphasizes communication, customer service, organizational and interpersonal skills. It does not specify a minimum educational qualification or a required number of years of experience.
What documents are required?
Applicants must submit an updated CV and a brief cover letter highlighting their customer service experience, communication skills and suitability for the position.
How do I apply for the job?
Send your updated CV and cover letter to dechristiesrubyconsult@gmail.com using Customer Service Officer as the email subject.
What is the application deadline?
The application deadline is November 30, 2026.
Who Should Apply?
This opportunity is suitable for candidates with strong communication, interpersonal, organizational and customer service skills who are willing to work full-time at De Christie’s Ruby Spa in Ikeja, Lagos State.
Candidates who can manage appointments, respond to customer inquiries, handle complaints professionally, maintain accurate records and provide a positive customer experience should consider applying.
Applicants should ensure they can meet the on-site work requirement before submitting their applications.
Conclusion
De Christie’s Ruby Spa is recruiting a Customer Service Officer for its Ikeja, Lagos State branch. The full-time position offers a monthly salary of ₦80,000 to ₦120,000 and involves customer relations, appointment management, complaint resolution and administrative support.
Interested and qualified candidates should send their updated CV and a brief cover letter to dechristiesrubyconsult@gmail.com, using Customer Service Officer as the email subject, before the November 30, 2026 deadline.